FAQ

Shipping

How long does shipping take?

Shipping takes 3-7 Business days.

When will my order ship?

Your order will ship the business day after order is placed. Example- If order is placed Friday then order will be shipped on Monday. 

Do we offer local pickup?

At the moment items can only be shipped. 

Returns & Exchanges

What is our return policy?

Returns are accepted on unworn, unwashed, and tags still attached items within 14 days for refund or store credit. 

Can I exchange for a different size?

Yes, if item is in new condition meaning it is unworn, unwashed, and tags are still attached then item can be exchanged for a different size.

What items are final sale?

Accessories such as bibs, bows, socks, and tights, Milestone blankets, and Clearance items.

How do I start a return?

Reach out to lmccb@lunamoonchildrensclothingboutique.com with your name and order number. 

Orders

How can I change or cancel my order?

For any changes or cancellations promptly send an email to lmccb@lunamoonchildrensclothingboutique.com

What if I entered the wrong shipping address?

If there was an error made at check out send an email to lmccb@lunamoonchildrensclothingboutique.com with any changes needed. 

How can I track my order?

Tracking number will be provided once order is shipped. 

What if my package is lost or damaged?

If your package is lost or damaged reach out to lmccb@lunamoonchildrensclothingboutique.com.

Contact

How can I reach you?

You can reach us by sending an email, DMing us on instagram, or sending a Facebook message.

How quickly do you respond to messages?

Messages are typically responded to in 1-3 business days.

Where else can I follow you for new arrivals and sales?

For new arrivals and sales follow us on social media!